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HP Photosmart 7520 e-All-in-One Printer Series - Setting up the HP All-in-One to Send and Receive Faxes

Introduction

This document describes how to set up the HP printer to send and receive faxes.

Before you begin

Make sure that the hardware has been fully set up before you connect your fax service. Click here for information on how to set up the printer.

Step one: Identify the type of telephone system you use

Depending on your country/region, you have either a serial or parallel telephone system. The instructions for fax setup differ depending on whether you have a serial or parallel phone system.

  • Do I have a serial or parallel phone system?

    • In a serial phone system, the connectors on your shared telephone equipment (modems, phones, and answering machines) do not allow a physical connection to the 2-EXT port on the HP printer. Instead, you must connect all the equipment to the phone jack.

    • The connectors on a parallel phone system are compatible with the printer's 2-EXT port. You can connect shared telephone equipment directly to the printer.

    Check the following table for your country/region. If you do not see your country/region, you probably have a serial phone system. If you are unsure which type of telephone system you have (parallel or serial), check with your telephone company.

    Countries/regions with a parallel phone system
    Argentina
    Ireland
    Saudi Arabia
    Australia
    Japan
    Singapore
    Brazil
    Korea
    Spain
    Canada
    Latin America
    Taiwan
    Chile
    Malaysia
    Thailand
    China
    Mexico
    United States
    Colombia
    Philippines
    Venezuela
    Greece
    Poland
    Vietnam
    India
    Portugal
    Indonesia
    Russia
    NOTE: In some countries/regions that use serial telephone systems, an adapter came with the HP printer. The adapter allows you to connect other telecom devices to the phone jack where you plug in the HP printer. For more information, see the user guide that came with your printer.

Step two: Set up the fax

Important: Use the phone cord and any adapters that came in the box with your printer to connect the printer to the phone jack. Otherwise, you might not be able to fax successfully.

Click the Plus sign ( ) next to the type of telephone system you have, and then follow the steps to set up your HP fax printer.

Parallel phone system

Follow these steps to identify your phone connection type, and then set up the printer to send and receive faxes.

Step one: Identify your phone connection type

The method that you use to set up the fax on your printer depends on the equipment and services you have installed on your phone system. Review the following types of equipment and service to determine which setup method to use.

  • Dedicated phone line: The HP fax printer is the only piece of equipment or service connected to the phone line.

  • DSL: A digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)

  • PBX: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system.

  • VoIP: Voice over Internet protocol (VoIP) through your Internet provider.

  • Distinctive ring service through your telephone company, which allows you to have several phone numbers on one phone line. Each number has a different ring pattern. When the fax printer detects a specified ring pattern assigned to it, it answers the call and receives the fax.

  • Voice calls: You receive voice calls at the same phone number you use for fax calls.

  • Computer dial-up modem: You use your phone line to connect to the Internet through a dial-up connection.

  • Answering machine: An answering machine answers voice calls at the same phone number you use for fax calls.

  • Voice mail: A voice-mail subscription service uses the same phone number as the fax.

Step two: Set up the HP printer to send and receive faxes

Click the Plus sign ( ) next to your connection type to set up your HP printer to send and receive faxes.

Dedicated phone line
Dedicated phone line only

Follow these steps if the printer uses only a dedicated phone line with no other services provided.

  1. Unplug any telephone devices from the phone jack you are connecting the printer to.

  2. Connect the phone cord that came in the box with the printer to the 1-LINE port on the right rear of the printer, and then plug the other end of the phone cord that came with the printer to the phone jack.

    NOTE: You might need to connect the phone cord to the adapter for your country/region that came with your printer.

    Figure 1: Connect the phone cord directly to the wall jack

    Image: Connect the phone cord directly to the wall jack
    1 - Phone jack
    2 - Phone cord that came with the printer
  3. Set the HP printer to Auto Answer so that the printer answers fax calls automatically.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch On.

  4. Press the Home icon () to return to the main menu.

Shared phone line with a distinctive ring service

Follow these steps to set up the fax on a shared phone line with a distinctive ring service.

Step one: Connect the phone cord
  1. Unplug any telephone devices that you have connected to the phone jack.

  2. Connect one end of the phone cord that came in the box with the printer to the 1-LINE port on the rear of the printer.

  3. Connect the other end of the phone cord that came in the box with the printer to the phone jack.

    Figure 2: Connect the phone cord directly to the wall jack

    Image: Connect the phone cord directly to the wall jack
    1 - Phone jack
    2 - Phone cord that came with the printer
  4. Set the HP printer to Auto Answer so that the printer answers fax calls automatically.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch On.

  5. Touch the Home icon () to return to the main menu.

Step two: Change the distinctive ring pattern setting

By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number by your phone company, the HP printer might answer both voice calls and fax calls, or it might not answer at all.

  1. From the Home screen, touch the Settings icon ().

  2. Touch Fax Setup, and then touch Advanced Fax Setup.

  3. Touch Distinctive Ring. A message displays stating that this setting should not be changed unless you have multiple numbers on the same telephone line.

  4. Touch Yes to continue.

  5. Either touch the ring pattern assigned by your telephone company, or touch Ring Pattern Detection, and then follow the printer control panel instructions.

    NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to the default, which is All Rings.
  6. Touch the Home icon () to return to the main menu.

Shared voice/fax line

Follow these steps to set up the fax on a shared voice/fax line.

Step one: Connect the phone cord
  1. Unplug any telephone devices you have connected to the phone jack.

  2. Connect one end of the phone cord that came in the box with the printer to the 1-LINE port on the rear of the printer.

  3. Connect the other end of the phone cord that came in the box with the printer to the phone jack.

    Figure 3: Connect the phone cord directly to the wall jack

    Image: Connect the phone cord directly to the wall jack
    1 - Phone jack
    2 - Phone cord that came with the printer
  4. Remove the plug from the port labeled 2-EXT on the rear of the printer, and then connect a phone to this port.

    Figure 4: Connection setup with phone

    Image: Connection setup with phone
    1 - Phone wall jack
    2 - Phone cord that comes with the printer
    3 - Telephone
Step two: Turn Auto Answer off or on

Click the Plus sign ( ) next to the method you want the printer to use to answer fax calls for more information.

If you want the printer to answer fax calls automatically
  1. On the printer control panel, press the Power button () to turn on the printer.

  2. Touch the Setup icon ().

  3. Touch Fax Setup, and then touch Basic Fax Setup.

  4. Touch Auto Answer, and then touch On.

  5. Touch the Home icon () to return to the main menu.

If you want to answer calls manually
  1. On the printer control panel, press the Power button () to turn on the printer.

  2. Touch the Setup icon ().

  3. Touch Fax Setup, and then touch Basic Fax Setup.

  4. Touch Auto Answer, and then touch Off.

  5. Touch the Home icon () to return to the main menu.

Shared voice/fax line with an answering machine

Follow these steps to set up the fax on a shared voice/fax line with an answering machine.

Step one: Connect the fax printer
  1. Unplug any telephone devices from the phone jack where you are connecting the HP printer.

  2. Remove the plug from the port labeled 2-EXT on the rear of the printer.

  3. Unplug your answering machine phone cord from the phone jack, and then connect the answering machine phone cord to the port labeled 2-EXT on the rear of the printer.

    NOTE: If you do not connect your answering machine directly to the HP printer, your answering machine might record fax tones from a sending fax machine, and then the HP printer might not receive faxes.
  4. Connect one end of the phone cord that came in the box with the printer to the phone jack, and then connect the other end to the port labeled 1-LINE on the rear of the printer.

    Figure 5: Connection setup with telephone answering machine

    Image: Connection setup with telephone answering machine
    1 - Phone wall jack
    2 - Phone cord that comes with the printer
    3 - Answering machine
    4 - Telephone (optional)

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the phone jack. If you do not, you might not be able to fax successfully.

  5. Optional step: If your answering machine does not have a built-in phone, for convenience you can connect a phone to the rear of your answering machine at the OUT port.

Step two: Change the Rings to Answer setting to the maximum
  1. On the printer control panel, press the Power button () to turn on the printer.

  2. Touch the Setup icon ().

  3. Touch Fax Setup, and then touch Basic Fax Setup.

  4. Touch Auto Answer, and then touch On.

  5. Touch Rings to Answer, and then touch the Up Arrow () to select the maximum ring number.

  6. Touch Done.

  7. Touch the Home icon () to return to the main menu.

Shared voice/fax line with voice mail

Follow these steps to set up the fax on a shared voice/fax line with voice mail.

  1. Connect one end of the phone cord that came in the box with your printer to the phone jack.

  2. Connect the other end of the phone cord that came with your printer to the port labeled 1-LINE on the rear of the printer.

    Figure 6: Connection setup with shared voice/fax line with voice mail

    Image: Connect the phone cord to the wall jack
    1 - Phone jack
    2 - Phone cord that came with the printer

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the phone jack. If you do not, you might not be able to fax successfully.

  3. Turn off Auto Answer.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch Off.

  4. Press the Home icon () to return to the main menu.

Fax line with a computer modem (no voice calls)

Follow these steps to set up the fax on a fax line with a computer modem.

  1. Remove the plug from the port labeled 2-EXT on the rear of the printer.

  2. Unplug the phone cord for your dial-up connection from the phone jack, and then connect it to the 2-EXT port on the rear of the HP printer.

  3. Plug the phone cord that came in the box with your printer into the phone jack, and then connect the other end of the phone cord to the port labeled 1-LINE on the rear of the printer.

    Figure 7: Fax connection setup with computer modem

    Image: Fax connection setup with computer modem
    1 - Phone wall jack
    2 - Phone cord that came with the printer
    3 - Computer (with modem)

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the phone jack. If you do not, you might not be able to fax successfully.

Voice/fax line with a computer modem

Before you begin, check your computer to see if it has one or two phone ports.

  1. Obtain the following items:

    • A parallel splitter, which has one RJ-11 port on the front and two RJ-11 ports on the rear

      Figure 8: A parallel splitter

      Image: A parallel splitter
    • Extra 2-wire phone cords

      Figure 9: Extra phone cord

      Image: Extra phone cord
  2. Remove the plug from the port labeled 2-EXT on the rear of the printer.

  3. Connect one end of an extra phone cord to the 2-EXT port on the rear of the printer, and then connect the other end of the extra phone cord to the single port on the parallel splitter.

  4. Unplug the phone cord for your dial-up modem connection from the phone jack, and then connect the other end to one of the dual ports on the parallel splitter.

  5. Connect the phone cord that is attached to the telephone to the other dual port on the parallel splitter.

  6. Plug the phone cord that came in the box with your printer into the phone jack, and then connect the other end of the phone cord to the port labeled 1-LINE on the rear of the printer.

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the phone jack. If you do not, you might not be able to fax successfully.

    Figure 10: Fax connection with telephone and computer modem

    Image: Fax connection with telephone and computer modem
    1 - Phone wall jack
    2 - Phone cord that came with the printer
    3 - Parallel splitter
    4 - Computer (with modem)
    5 - Telephone
  7. If your modem software is set to automatically receive faxes sent to your computer, turn off that setting.

    NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  8. Program the fax printer to answer calls either automatically or manually.

    NOTE: If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes.
    Automatically
    Manually
    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch On.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch Off.

  9. Press the Home icon () to return to the main menu.

Shared voice/fax line with a computer modem and an answering machine

Follow these steps to set up the fax on a voice/fax line with a computer modem and an answering machine.

  1. Obtain the following items:

    • A parallel splitter, which has one RJ-11 port on the front and two RJ-11 ports on the rear

      Figure 11: A parallel splitter

      Image: A parallel splitter
    • Extra 2-wire phone cords

      Figure 12: Extra phone cord

      Image: Phone cord
  2. Remove the plug from the port labeled 2-EXT on the rear of the printer.

  3. Find the phone cord that connects the rear of your computer (your computer dial-up modem) to a phone jack.

  4. Disconnect the computer phone cord from the phone jack, and then plug the end of the phone cord into the port labeled 2-EXT on the rear of the printer.

  5. Unplug the phone cord for your answering machine from the phone jack, and then connect the phone cord to the port labeled OUT on the rear of the computer (the computer dial-up modem).

  6. Plug one end of the phone cord that came in the box with your printer to the phone jack, and then connect the other end of the phone cord that came with your printer to the port labeled 1-LINE on the rear of the printer.

    Figure 13: Fax connection for voice/fax line with computer modem and answering machine

    Image: Fax connection for voice/fax line with computer modem and answering machine
    1 - Phone wall jack
    2 - "IN" phone port on your computer
    3 - "OUT" phone port on your computer
    4 - Telephone (optional)
    5 - Telephone answering machine
    6 - Computer (dial-up modem)
    7 - Phone cord that comes with the printer

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the phone jack. If you do not, you might not be able to fax successfully.

  7. Optional: If your answering machine does not have a built-in phone receiver, you can connect a free-standing phone to the rear of the answering machine at the OUT port.

  8. Set the feature on your modem software that allows your computer to automatically receive faxes to OFF, if it is not off already.

  9. Set the HP printer to Auto Answer so that the printer answers fax calls automatically.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch On.

  10. Change the Rings to Answer setting to the maximum number of rings

    1. Touch Rings to Answer, and then touch the Up Arrow () to select the maximum ring number.

    2. Touch Done.

  11. Press the Home icon () to return to the main menu.

Shared voice/fax line with a computer modem and voice mail
  1. Obtain the following items:

    • A parallel splitter, which has one RJ-11 port on the front and two RJ-11 ports on the rear

      Figure 14: A parallel splitter

      Image: A parallel splitter
    • Extra 2-wire phone cords

      Figure 15: Extra phone cord

      Image: Phone cord
  2. Remove the plug from the port labeled 2-EXT on the rear of the printer.

  3. Find the phone cord that connects the rear of your computer to the phone jack.

  4. Disconnect the phone cord from the phone jack, and then plug that end of the phone cord into one of the dual ports on the parallel splitter.

  5. Plug the phone cord from the telephone into the other dual port on the parallel splitter.

  6. Plug an extra phone cord into the port labeled 2-EXT on the rear of the printer, and then plug the other end of the same cord into the single port on the parallel splitter.

  7. Plug one end of the phone cord that came in the box with your printer into the phone jack, and then connect the other end of the phone cord that came with your printer to the port labeled 1-LINE on the rear of the printer.

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the phone jack. If you do not, you might not be able to fax successfully.

    Figure 16: Fax connection for voice/fax line with a computer modem and voice mail

    Image: The complete connection setup
    1 - Phone jack
    2 - Phone cord that comes with the printer
    3 - Parallel splitter
    4 - Computer with modem
    5 - Telephone
  8. Turn off Auto Answer.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch Off.

Shared voice/fax line with computer DSL/ADSL modem and answering machine

To complete these steps, you must have a DSL filter. You can obtain one from your DSL provider.

  1. Obtain the following items:

    • A DSL filter and cord from your DSL provider

      Figure 17: Example of a DSL filter

      Image: example of a DSL filter
  2. Connect the phone cord that came in the box with the printer to the 1-LINE port on the rear of the printer.

    Important: Make sure that you use the phone cord and any adapters that came in the box with the printer to connect the printer to the terminal adapter. If you do not, you might not be able to fax successfully.

    NOTE: You might need to connect the phone cord to the adapter for your country/region that came with your printer.
  3. Connect the DSL/ADSL filter to the splitter.

  4. Unplug the answering machine from the telephone wall jack, and then connect it to the port labeled 2-EXT on the rear of the printer.

  5. Plug the other end of the phone cord that came with the printer into the port on the DSL filter.

  6. Connect the DSL modem to the parallel splitter.

  7. Attach a DSL filter to each phone in your home or office that answers the same phone number as the DSL service.

  8. Connect the parallel splitter to the wall jack.

    Figure 18: Fax connection using the DSL filter

    Image: Fax connection using a DSL filter
    1 - Phone wall jack
    2 - Parallel splitter
    3 - DSL/ADSL filter
    4 - Phone cord that comes with the printer
    5 - DSL/ADSL modem
    6 - Computer
    7 - Answering machine
    8 - Telephone (optional)
  9. Set the HP printer to Auto Answer so that the printer answers fax calls automatically.

    1. On the printer control panel, press the Power button () to turn on the printer.

    2. Touch the Setup icon ().

    3. Touch Fax Setup, and then touch Basic Fax Setup.

    4. Touch Auto Answer, and then touch On.

  10. Press the Home icon () to return to the main menu.

PBX phone system

Follow these steps to set up the fax on a PBX phone system.

  1. Make sure that the PBX converter/terminal adapter is set to the correct switch type for your country/region. If you do not know the switch type for your country/region, check with your local phone company.

  2. Connect one end of the phone cord that came in the box with the printer to the 1-LINE port on the rear of the printer.

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the terminal adapter. If you do not, you might not be able to fax successfully.

    NOTE: You might need to connect the phone cord to the adapter for your country/region that came with your printer.
  3. Connect the other end of the phone cord that came in the box with the printer to the port on the PBX converter/terminal adapter designated for phone and fax use.

ISDN phone line

Follow these steps to set up the fax on an ISDN phone system.

  1. Make sure that the ISDN converter/terminal adapter is set to the correct switch type for your country/region. If you do not know your country/region's switch type, check with your local phone company.

  2. Connect the phone cord that came in the box with the printer to the 1-LINE port on the rear of the printer.

    Figure 19: Connect the phone line to the 1-LINE port

    Image: Connect phone line to 1-LINE port
    1 - Phone jack
    2 - Phone cord that came with the printer

    Important: Make sure that you use the phone cord and any adapters that came with the printer to connect the printer to the terminal adapter. If you do not, you might not be able to fax successfully.

    NOTE: You might need to connect the phone cord to the adapter for your country/region that came with your printer.
  3. Connect the other end of the phone cord that came in the box with your printer to the port on the ISDN converter/terminal adapter designated for phone and fax use.

VoIP phone system

Follow these steps to set up the fax on a VoIP phone system.

Important: Your HP printer is not guaranteed to send and receive faxes on a VoIP phone network. However, with proper setup and depending on the configuration of the VoIP network, it might successfully send and receive faxes.

Step one: Connect the printer to the modem/analog line adapter
  1. Plug the phone cord that came in the box with your printer into the rear of the cable phone modem, analog adapter, or network switch, depending on the hardware used to convert the analog voice/fax signal into a digital signal.

    Important: Make sure that you use the phone cord and any adapters that came in the box with the printer to connect the printer to the cable phone modem, analog adapter, or network switch. If you do not, you might not be able to fax successfully.

  2. Connect the other end of the phone cord that came in the box with the printer to the port labeled 1-LINE on the rear of the printer.

Step two: Reduce the fax speed

Reducing the fax speed to a slower speed when faxing over a VoIP phone system usually produces the best results.

  1. Touch the Setup icon ().

  2. Touch Fax Setup, and then touch Advanced Fax Setup.

  3. Touch Fax Speed, and then touch Medium.

  4. Touch the Home icon () to return to the main menu.

  5. NOTE: If sending or receiving fails when set to medium speed, try setting the speed to slow.
Step three: Turn off Error Correction
  1. Touch the Setup icon ().

  2. Touch Fax Setup, and then touch Advanced Fax Setup.

  3. Touch Error Correction Mode, and then touch Off.

  4. Touch the Home icon () to return to the main menu.

Serial phone system

For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region.

Country
Website
Austria
www.hp.com/at/faxconfig
Belgium (Dutch)
www.hp.be/nl/faxconfig
Belgium (French)
www.hp.be/fr/faxconfig
Denmark
www.hp.dk/faxconfig
Finland
www.hp.fi/faxconfig
France
www.hp.fr/faxconfig
Germany
www.hp.de/faxconfig
Ireland
www.hp.ie/faxconfig
Italy
www.hp.it/faxconfig
Norway
www.hp.no/faxconfig
Netherlands
www.hp.nl/faxconfig
Portugal
www.hp.pt/faxconfig
Spain
www.hp.es/faxconfig
Sweden
www.hp.se/faxconfig
Switzerland (French)
www.hp.ch/fr/faxconfig
Switzerland (German)
www.hp.ch/de/faxconfig
United Kingdom
www.hp.uk/faxconfig

Step three: Set the fax volume

Follow these steps to set the volume of the fax ringer.

  1. Touch the Setup icon ().

  2. Touch Fax Setup, and then touch Basic Fax Setup.

  3. Touch Fax Sound Volume, and then touch to select Soft, Loud, or Off.

  4. Touch the Home icon () to return to the main menu.

Step four: Set up the fax header

Use one of the following methods to set up the fax header. The header prints on the faxes that you send.

  1. Touch the Setup icon ().

  2. Touch Fax Setup, and then touch Basic Fax Setup.

  3. Touch Fax Header.

  4. Enter your personal or company name and fax number, and then touch Done.

  5. Touch the Home icon () to return to the main menu.

Step five: Run a fax test

Run a fax test to make sure that the fax is set up correctly.

  1. On the printer control panel, touch the Fax icon (), and then touch Settings.

  2. Touch Fax Tools, and then touch Run Fax Test.

  3. Wait while the printer prints the test report.

  4. Review the report.

    • If the report indicates the printer passed the test, the printer is ready to send and receive faxes.

    • If the report indicates the printer failed the test, review the report for more information about fixing the problem.

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