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HP Notebook PCs - IEEE 1394 HDD Becomes Inaccessible in Windows

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03417713

Version: 1

HP Notebook PCs - IEEE 1394 HDD Becomes Inaccessible in Windows
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-07-17

Last Updated: 2012-07-17


DESCRIPTION

An external hard disk drive (HDD) connected to the IEEE 1394 port on the notebook becomes inaccessible after Microsoft Windows loads.

SCOPE

All HP Notebook PCs with an IEEE 1394 port.

RESOLUTION

To resolve this issue, disconnect and reconnect the IEEE 1394 hard disk drive while in Microsoft Windows. This reinitializes the drive and allows it to be accessible in Windows.


Hardware Platforms Affected: Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq 510 Notebook PC, Compaq 511 Notebook PC, Compaq 515 Notebook PC, Compaq 516 Notebook PC, Compaq 610 Notebook PC, Compaq 615 Notebook PC, Compaq 620 Notebook PC, Compaq Armada 110 Notebook PC series, Compaq Armada 1100 Notebook PC series, Compaq Armada 110s Notebook PC series, Compaq Armada 1500 Notebook PC series, Compaq Armada 1500c Notebook PC series, Compaq Armada 1700 Notebook PC series, Compaq Armada 1750 Notebook PC series, Compaq Armada 3500 Notebook PC series, Compaq Armada 4100 Notebook PC series, Compaq Armada 4200 Notebook PC series, Compaq Armada 6500 Notebook PC series, Compaq Armada 7300 Notebook PC series, Compaq Armada 7400 Notebook PC series, Compaq Armada 7700 Notebook PC series, Compaq Armada 7800 Notebook PC series, Compaq Armada E700 Notebook PC series, Compaq Armada SB Notebook PC series, Compaq Armada V300 Notebook PC series, Compaq Armada e500 Notebook PC, Compaq Armada e500s Notebook PC series, Compaq Armada m300 Notebook PC series, Compaq Armada m700 Notebook PC(Standard HP Product), Compaq Armada m700 Notebook PC, Compaq Concerto Notebook PC series, Compaq Contura 400 Notebook PC series, Compaq Contura Aero Notebook PC series, Compaq Contura Notebook PC series, Compaq Evo Notebook PC n110 series, Compaq Evo Notebook PC n115 series, Compaq Evo Notebook n200, Compaq Evo Notebook n620c, Compaq Evo n1000c Notebook PC, Compaq Evo n1000v Notebook PC, Compaq Evo n1005v Notebook PC, Compaq Evo n1010v Notebook PC, Compaq Evo n1015v Notebook PC, Compaq Evo n1020v Notebook PC, Compaq Evo n1050v Notebook PC, Compaq Evo n150 Notebook PC, Compaq Evo n160 Notebook PC, Compaq Evo n180 Notebook PC, Compaq Evo n400c Notebook PC, Compaq Evo n410c Notebook PC, Compaq Evo n600c Notebook PC, Compaq Evo n610c Notebook PC, Compaq Evo n610v Notebook PC, Compaq Evo n800c Notebook PC, Compaq Evo n800v Notebook PC, Compaq Evo n800w Notebook PC, Compaq LTE 5000 Notebook PC series, Compaq LTE Elite Notebook PC series, Compaq LTE Lite Notebook PC series, Compaq Mini 102, Compaq Notebook 100 series, Compaq Portable 286 Notebook PC series, Compaq Portable 386 Notebook PC series, Compaq Portable 486 Notebook PC series, Compaq Portable II Notebook PC series, Compaq Portable III Notebook PC series, Compaq Presario 800 Notebook PC series, Compaq ProSignia 120 Notebook PC series, Compaq ProSignia 140 Notebook PC series, Compaq ProSignia 150 Notebook PC series, Compaq ProSignia 160 Notebook PC series, Compaq ProSignia 170 Notebook PC series, Compaq ProSignia 190 Notebook PC series, Compaq ProSignia 486 Notebook PC series, Compaq ProSignia 586 Notebook PC series, Compaq SLT 286 Notebook PC series, Compaq SLT 386 Notebook PC series, Compaq tc1000 Tablet PC, HP 2133 Mini-Note PC, HP 2533t Mobile Thin Client, HP 3115m Notebook PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 430 Notebook PC, HP 431 Notebook PC, HP 4320t Mobile Thin Client, HP 435 Notebook PC, HP 4410t Mobile Thin Client, HP 450 Notebook PC, HP 455 Notebook PC, HP 500 Notebook PC, HP 510 Notebook PC, HP 520 Notebook PC, HP 530 Notebook PC, HP 540 Notebook PC, HP 541 Notebook PC, HP 550 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 630 Notebook PC, HP 631 Notebook PC, HP 635 Notebook PC, HP 6360t Mobile Thin Client, HP 650 Notebook PC, HP 655 Notebook PC, HP Compaq 2210b Notebook PC, HP Compaq 2230s Notebook PC, HP Compaq 2510p Notebook PC, HP Compaq 2710p Notebook PC, HP Compaq 6510b Notebook PC, HP Compaq 6515b Notebook PC, HP Compaq 6520s Notebook PC, HP Compaq 6530b Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6531s Notebook PC, HP Compaq 6535b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6715b Notebook PC, HP Compaq 6715s Notebook PC, HP Compaq 6720s Notebook PC, HP Compaq 6720t Mobile Thin Client, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6820s Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 8510p Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8710p Notebook PC, HP Compaq 8710w Mobile Workstation, HP Compaq nc2400 Notebook PC, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc4400 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc6320 Notebook PC, HP Compaq nc6400 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nc8430 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nw8440 Mobile Workstation, HP Compaq nw9440 Mobile Workstation, HP Compaq nx4300 Notebook PC, HP Compaq nx4800 Notebook PC, HP Compaq nx4820 Notebook PC, HP Compaq nx5000 Notebook PC, HP Compaq nx6105 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx6130 Notebook PC, HP Compaq nx6310 Notebook PC, HP Compaq nx6315 Notebook PC, HP Compaq nx6320 Notebook PC, HP Compaq nx6325 Notebook PC, HP Compaq nx6330 Notebook PC, HP Compaq nx7000 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx7100 Notebook PC, HP Compaq nx7200 Notebook PC, HP Compaq nx7220 Notebook PC, HP Compaq nx7300 Notebook PC, HP Compaq nx7400 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx8420 Notebook PC, HP Compaq nx9000 Notebook PC, HP Compaq nx9005 Notebook PC, HP Compaq nx9008 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9020 Notebook PC, HP Compaq nx9030 Notebook PC, HP Compaq nx9040 Notebook PC, HP Compaq nx9100 Notebook PC, HP Compaq nx9105 Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9420 Notebook PC, HP Compaq nx9500 Notebook PC, HP Compaq nx9500A Notebook PC, HP Compaq nx9600 Notebook PC, HP Compaq tc1100 Tablet PC, HP Compaq tc4200 Tablet PC, HP Compaq tc4400 Tablet PC, HP EliteBook 2170p Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 2760p Tablet PC, HP EliteBook 6930p Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8530p Notebook PC, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8730w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP Folio 13-2000 Notebook PC, HP Mini 100e Education Edition, HP Mini 1101, HP Mini 1103, HP Mini 1104, HP Mini 2102, HP Mini 2140 Notebook PC, HP Mini 5101, HP Mini 5102, HP Mini 5103, HP Neoware m100 Mobile Thin Client, HP OmniBook 2000 Notebook PC, HP OmniBook 2100 Notebook PC, HP OmniBook 300 Notebook PC, HP OmniBook 3000 Notebook PC, HP OmniBook 3100 Notebook PC, HP OmniBook 4000 Notebook PC, HP OmniBook 4100 Notebook PC, HP OmniBook 4150 Notebook PC, HP OmniBook 4150B Notebook PC, HP OmniBook 425 Notebook PC, HP OmniBook 430 Notebook PC, HP OmniBook 500 Notebook PC, HP OmniBook 5000 Notebook PC, HP OmniBook 510 Notebook PC, HP OmniBook 530 Notebook PC, HP OmniBook 5500 Notebook PC, HP OmniBook 5700 Notebook PC, HP OmniBook 6000 Notebook PC, HP OmniBook 600C Notebook PC, HP OmniBook 600CT Notebook PC, HP OmniBook 6100 Notebook PC, HP OmniBook 7100 Notebook PC, HP OmniBook 7150 Notebook PC, HP OmniBook 800 Notebook PC, HP OmniBook 900 Notebook PC, HP OmniBook 900B Notebook PC, HP OmniBook Sojourn Notebook PC, HP OmniBook XE-DA Notebook PC, HP OmniBook XE2-DB Notebook PC, HP OmniBook XE2-DD Notebook PC, HP OmniBook XE2-DE Notebook PC, HP OmniBook XE2-DI Notebook PC, HP OmniBook vt6200 Notebook PC, HP OmniBook xe2-dc Notebook PC, HP OmniBook xe3-gc Notebook PC, HP OmniBook xe3-gd Notebook PC, HP OmniBook xe3-ge Notebook PC, HP OmniBook xe3-gf Notebook PC, HP OmniBook xe3L-gf Notebook PC, HP OmniBook xe4100 Notebook PC, HP OmniBook xe4400 Notebook PC, HP OmniBook xe4500 Notebook PC, HP OmniBook xt1000-ib Notebook PC, HP OmniBook xt1000s-ib Notebook PC, HP OmniBook xt1500-ic Notebook PC, HP OmniBook xt1500-id Notebook PC, HP OmniBook xt6050 Notebook PC, HP OmniBook xt6200 Notebook PC, HP ProBook 2570p Notebook PC (deleted), HP ProBook 4230s Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4421s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP Slate 2 Tablet PC, HP Slate 500 Tablet PC, HP Spectre XT Pro Ultrabook, HP Z420 Workstation (ENERGY STAR)(Standard HP Product), HP Z620 Workstation (ENERGY STAR)(Standard HP Product), HP Z820 Workstation (ENERGY STAR)(Standard HP Product), HP nr3600 Rugged Notebook PC, HP nr3610 Rugged Notebook PC, HP tr3000 Rugged Tablet PC
Operating Systems Affected: Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product), Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product), Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product), Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product), Microsoft Windows 7 Professional (32-bit)(Standard HP Product), Microsoft Windows 7 Professional (64-bit)(Standard HP Product), Microsoft Windows 7 Starter (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product), Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product), Microsoft Windows Vista (32-bit), Microsoft Windows Vista (32-bit) with Downgrade English OS(Standard HP Product), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product), Microsoft Windows Vista Starter (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product), Microsoft Windows XP, Microsoft Windows XP 64-Bit Edition(Standard HP Product), Microsoft Windows XP Advanced Server Media(Standard HP Product), Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product), Microsoft Windows XP Tablet PC Edition(Standard HP Product), Microsoft Windows Xpe(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03416951
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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