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HP Notebook PCs - IP Address Is Not Assigned During Network Boot

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03698754

Version: 1

HP Notebook PCs - IP Address Is Not Assigned During Network Boot
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-03-11

Last Updated: 2013-03-11


DESCRIPTION

The notebook cannot connect to the server. An IP address is not assigned during network boot.

SCOPE

HP EliteBook 8470p Notebook PC

HP EliteBook 8570p Notebook PC

HP EliteBook 8570w Mobile Workstation

HP EliteBook 8770w Mobile Workstation

HP ProBook 6470b Notebook PC

HP ProBook 6570b Notebook PC

RESOLUTION

To resolve this issue, download and install the following SoftPaq:

Models Affected
SoftPaq Description
Release Notes
Download SoftPaq
HP EliteBook 8470p Notebook PC
HP ProBook 6470b Notebook PC
HP Elitebook 8570p Notebook PC
HP ProBook 6570b Notebook PC
HP Notebook System BIOS Update
Version: F.40 REV: F
HP EliteBook 8770w Mobile Workstation
HP EliteBook 8570w Mobile Workstation
HP Notebook System BIOS Update
Version: F.40


Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/ .


Hardware Platforms Affected: HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03698754
©Copyright 2013 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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