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Getting Started with ePrint from HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series

Introduction

Now you can stay connected and productive on the go with ePrint. ePrint lets you print directly to your ePrint-enabled HP printer using a phone, tablet, or other mobile device.

This document contains everything you need to get started with ePrint and begin using this free service.

Click the plus sign ( ) for more information.

What is ePrint?

HP ePrint is a free service that allows you to print documents and photos from any mobile or network-connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer. Each HP ePrint-enabled printer has its own unique email address. After you enable HP ePrint on your HP ePrint-enabled printer, you can print from your mobile or network-connected device by sending an email to your HP printer's email address. With HP ePrint, you can print from anywhere, at any time. If you can send an email, you can use HP ePrint.

Important: To use ePrint, your HP product must be connected to a wired (Ethernet) or wireless network with an active Internet connection. You do not need to install any applications or drivers on your mobile device.

Setting up ePrint

Follow these steps in the order presented to set up ePrint.

Step one: Install your ePrint-enabled printer on a network

NOTE: If your printer is already set up on a network, skip to the next step.

In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP printer must be directly connected to a network with an active web connection. If you have not installed your printer on a network, click here to review complete network installation instructions .

Step two: Enable Web Services and set up automatic printer updates

Follow these steps to enable Web Services, and then set up automatic printer updates to make sure that your printer has the most up-to-date functionality. Periodic printer updates are required to use Web Services.

Important: Web Services must be enabled on your printer in order to use the ePrint service. If Web Services is disabled, ePrint does not work.

  1. On the printer control panel, press the ePrint button (). A message displays to accept the terms of use and enable Web Services.

  2. Press OK to accept the terms of use and enable Web Services.

  3. Press OK to allow the printer to check for updates automatically. When the printer finishes updating, an information page prints.

    NOTE: The information page contains the printer claim code that you use to register your printer in the next step.
  4. Press OK to return to the Home screen, and then continue to the next step to register your printer with ePrint.

Step three: Register your printer

These steps apply to the United States, United Kingdom, France, Spain, and Germany.

At HP Connected, you can manage your print jobs and change your ePrint settings. When you register at HP Connected, your printer's unique email address is provided to you. Follow these steps to register at HP Connected.

  1. Go to HP Connected , and then click Sign Up.

  2. Enter your information in the text fields, click the checkbox to accept the terms of use, and then click Create Account.

  3. On the Welcome to HP Connected window, click Continue.

  4. Click the Devices tab (if not already selected).

  5. Click Add a Device.

  6. Type the printer's claim code found on the Web Services confirmation page, and then click Add.

  7. Click OK. The You have successfully added your printer window opens.

    NOTE: HP sends an email to the account you used during the registration process. Open the email, click Confirm email address, and then sign in to HP Connected to complete the verification step.
  8. Continue to the next step to customize your printer's email address (optional).

These steps apply to all countries/regions except the United States, United Kingdom, France, Spain, and Germany.

The following video demonstrates how to register at the HP ePrintCenter.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

At HP ePrintCenter, you can manage your print jobs, browse apps, and change your ePrint settings. When you register at ePrintCenter, your printer's unique email address is provided to you. Follow these steps to register at ePrintCenter.

  1. Go to HP ePrintCenter , and then click Sign In.

  2. Click Create an account, enter your information in the text fields, and then click Create Account.

  3. In the Add a Printer to your Account window, type the printer claim code from the Web Services confirmation page in the Enter Printer Code text box.

  4. Click OK. The You have successfully added your printer window opens.

    NOTE: Keep this window open, and then continue to the next step to customize your printer's email address (optional).

Step four: Customize your printer's email address (optional)

These steps apply to the United States, United Kingdom, France, Spain, and Germany.

The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.

  1. Click the Devices tab.

  2. Next to the icon for your printer, click Settings.

  3. Under the printer's current ePrint email address, click Change Email.

  4. Type a new email address in the text box, and then click Save.

    • If the email address is available, your settings update immediately.

    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.

  5. Inform any allowed senders of the new ePrint email address.

These steps apply to all countries/regions except the United States, United Kingdom, France, Spain, and Germany.

The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.

NOTE: If you do not want to customize the email address now, you can choose to customize it later. Go to the ePrintCenter Printers page, and then click Change next to your printer's email address to change the email at any time.
  1. On the You have successfully added your printer window, click Next. The Customize Printer Email Address window opens.

  2. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.

  3. Click Check. The ePrint system checks if the address is available.

    • If the email address is available, click Save.

    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.

  4. Inform any allowed senders of the new ePrint email address.

Printing with ePrint

After you have set up HP ePrint, you can print documents and photos from any mobile or network connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer using email.

NOTE: The ePrint server will not accept email messages sent from private domains.
  1. From the email messaging application on the mobile or network connected device, create a new email message, and then add any compatible attachments that you would like to print.

    To print an email message that you received from someone else, open the message in the messaging application, and then select Forward email.

  2. Type or select your ePrint email address in the To: field.

    NOTE: Type only your ePrint email address in the To: field. You can add additional email addresses in the CC: field.
  3. Touch or click Send to send the email.

    The print job prints to the main tray of your HP printer.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to setting up and using ePrint.

When I try to enable Web Services, I get a message that says my printer is not connected. What should I do?

In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP printer must be directly connected to a network with an active Web connection. If you have not installed your printer on a network, click here to review complete network installation instructions .

What mobile printing solutions are available?

HP has multiple mobile printing solutions you can use with your HP printer. Compare mobile printing solutions , and then choose the one that is right for you.

How do I customize my ePrint email address?

These steps apply to the United States, United Kingdom, France, Spain, and Germany.

The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.

  1. Sign in to your HP Connected account at HP Connected .

  2. Click the Devices tab.

  3. Next to the icon for your printer, click Settings.

  4. Under the printer's current ePrint email address, click Change Email.

  5. Type a new email address in the text box, and then click Save.

    • If the email address is available, your settings update immediately.

    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.

  6. Inform any allowed senders of the new ePrint email address.

These steps apply to all countries/regions except the United States, United Kingdom, France, Spain, and Germany.

The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.

  1. Log into your ePrintCenter account at HP ePrintCenter .

  2. Go to the Printers page, select your printer, and then click Change next to your printer's email address.

  3. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.

  4. Click Check. The ePrint system checks if the address is available.

    • If the email address is available, click Save.

    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.

  5. Inform any allowed senders of the new ePrint email address.

What if I lose my printer code before registering?

If you lose your printer code before registering your printer with ePrint, you can print another information page to get a new printer code. Follow these steps to print a new information page.

  1. On the printer control panel, press the ePrint button (), and then press the button () next to Settings. The Web Services menu opens.

  2. Press the Down Arrow () to scroll to Remove Web Services. A message displays to ask if you are sure you want to remove Web Services.

  3. Press OK to select Yes. The printer returns to the Home screen.

  4. Press the ePrint button again. A message displays to accept the terms of use and enable Web Services.

  5. Press OK to accept the terms of use and enable Web Services.

  6. Press OK to allow the printer to check for updates automatically. The printer prints a new information page.

    NOTE: The information page contains the new printer code to register your printer.

What email programs are supported by ePrint?

You can use any of the following email programs to send emails to your HP ePrint-enabled printer:

  • Apple Mail (iPhone, iPad, Macbook, or Macbook Pro)

  • BlackBerry email client

  • Google Gmail

  • Microsoft Hotmail or MSN

  • Microsoft Outlook 2003, 2007, 2010, and 2013

  • Nokia (Symbian) email client

  • Yahoo! Mail

What size and type of file can I print using ePrint?

The following file types are supported by ePrint:

  • HTML files

  • Image files (.bmp, .gif, .jpg, .png, and .tiff)

  • Microsoft Excel* (.xls and .xlsx)

  • Microsoft PowerPoint (.ppt and .pptx)

  • Microsoft Word (.doc and .docx)

  • PDF files

  • Text files (.txt)

*HP recommends that you preview Excel files before printing from your mobile device.

If I send an email to my printer, but my printer is turned off, what happens to the print job?

If you recently sent an email to your printer's email address, but the printer is turned off and not connected to a wired (Ethernet) or wireless network, the email will not print. However, the email will be saved on the ePrint server for up to 24 hours. After you turn on your printer and make sure that it is connected to a wired (Ethernet) or wireless network, the printer will reconnect to the ePrint server and your print job will print.

Are there any limitations that I should be aware of when using ePrint?

You should be aware of the following limitations when using ePrint:

  • HP ePrint supports a maximum of 10 attachments to a single email.

  • Email messages that contain a URL in the Subject: field will not print. URL links in the body of the email or in attachments do not display on the printout.

  • Image files should be at least 100 pixels in length or width.

  • Print jobs default to 300 dpi.

  • There is a 10 MB memory limit to the email, including all attachments. The size of the email with all attachments cannot exceed 10 MB. Emails that exceed these limits will not print.

  • PGP encryption, digitally signed documents, macro-enabled spreadsheets and password-protected documents are not supported by ePrint at this time and will not print.

  • You cannot print email attachments without also printing the email.

  • OpenOffice files are not supported at this time.

  • Duplexing (printing on both sides of the page) is not supported.

  • You can only change the paper tray settings from the HP printer control panel.

  • Email subject lines do not display on the printout.

  • Time stamps from the ePrint server do not accurately reflect when the print job was created or printed.

How do I manage who can send ePrint jobs to my printer?

These steps apply to the United States, United Kingdom, France, Spain, and Germany.

ePrint lets you control who can email print jobs to your HP printer from mobile or network connected devices. Follow these steps to set your printer to receive print jobs from allowed senders only.

  1. Sign in to your HP Connected account at HP Connected .

  2. Click the Devices tab.

  3. Next to the icon for your printer, click Settings.

  4. Under ePrint Access, click Allowed Senders Only, and then click Manage Allowed Senders.

  5. In the Manage Allowed Senders text box, type the email address, and then click Add. The ePrint printer now accepts print jobs from that email address.

These steps apply to all countries/regions except the United States, United Kingdom, France, Spain, and Germany.

ePrint lets you control who can email print jobs to your HP printer from mobile or network connected devices. Follow these steps to set your printer to receive print jobs from allowed senders only.

  1. Sign in to your ePrintCenter account at HP ePrintCenter .

  2. On the Printers page, click ePrint Settings.

  3. On the Allowed Senders tab, select Allowed Senders Only, and then click Save.

  4. Type an allowed sender's email address in the dialog box, and then click Add Email. The email address is added to the Allowed Email Addresses list.

    NOTE: You can specify up to 500 email addresses as allowed senders. Your printer ignores emails from addresses not on your allowed senders list.
  5. Optional: To send a confirmation email to the sender after the ePrint job prints successfully, select the check box next to the email address in the Email job status column.

NOTE: To remove an email address from the Allowed Email Addresses list, click the () next to the email address in the Remove column.

What can I do if my printer does not maintain the wireless connection?

For information on troubleshooting wireless connectivity issues, click the following link, Printer Does Not Maintain Wireless Connection .

If you recently sent an email to your printer's email address, but the printer lost the wireless network connection, the email will not print. However, the email will be saved on the ePrint server for up to 24 hours. After you restore the wireless network connection, the printer will reconnect to the ePrint server and your print job will print.

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