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HP Support Center has been updated to offer new features. The following enhancements are now available:
|Contracts & Warranties||New in this release is a Batch Link Tool, which allows you to link up to 2500 contracts and warranties to your HP Passport ID in a single operation. Sign in to HP Support Center, then from the main 'Contracts and warranties' page, click on 'Batch link tool' either in the 'Actions' dropdown menu or on the page itself.|
|Support Case Manager||New in this release, you can access support cases from the My IT Environment Dashboard, from a device group page, or from an individual device page. To view and modify support cases, or to create a new support case, you must sign into the HP Support Center with an HP Passport account. Contracts and warranties associated with remotely supported devices registered to your HP Passport account are automatically linked to your account.|
|Insight Online: Refresh||Device groups shared with you, devices, device properties, and contract and warranty information can all be added, removed or modified external to Insight Online while you are signed in. New in this release, you can hit the refresh button to bring Insight Online's view of these items up to date. The effect is the same as signing out and signing in again.|
|Insight Online: Issue tracking for remotely supported devices||You can now view information about remote support issues. These are kept in a message log. You can view messages by device group or individual device, filter messages by type of issue, and click on the description field of an individual message for more details.|
If you have questions about using HP Support Center, please go to the Ask a Question page.
Please take time to become familiar with these new options, and visit the updated Site help and feature help pages for details. For further assistance with HP Support Center, contact our Usage Support team.