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HPSBMU02915 rev.2 - HP Service Manager, Remote Unauthenticated Access and Elevation of Privilege


Document ID: c03888320

Version: 2

HPSBMU02915 rev.2 - HP Service Manager, Remote Unauthenticated Access and Elevation of Privilege
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2013-09-25

Last Updated: 2013-09-25

Potential Security Impact: Remote unauthenticated access and elevation of privilege

Source: Hewlett-Packard Company, HP Software Security Response Team


A potential security vulnerability has been identified with HP Service Manager. The vulnerability could be exploited to allow remote unauthenticated access and elevation of privilege.

References: CVE-2013-4808 (SSRT101294)

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager v9.31, v9.30, v9.21, v9.20, v7.11, v7.10

HP Service Center v6.2.8


For a PGP signed version of this security bulletin please write to:

CVSS 2.0 Base Metrics
Base Vector
Base Score

Information on CVSS is documented in HP Customer Notice: HPSN-2008-002


HP has provided patches to the below versions to resolve this issue. Download the updates for impacted versions from HP SSO

SM 9.31P2 Server platform
Patch URL
Windows Server 9.31.2004 p2
HP Itanium Server 9.31.2004 p2
Linux Server 9.31.2004 p2
Solaris Server 9.31.2004 p2
AIX Server 9.31.2004 p2
SM 9.31P2 Web Tier
Patch URL
Web Tier 9.31.2004 p2
SM 9.30P5 Server platform
Patch URL
Windows Server 9.30.511 p5
HP Itanium Server 9.30.511 p5
Linux Server 9.30.511 p5
Solaris Server 9.30.511 p5
AIX Server 9.30.511 p5
SM 9.30P5 Web Tier
Patch URL
Web Tier 9.30.511 p5
SM 9.30AP3 Applications
Patch URL
Applications 9.30 ap3
SM 9.21P7 Server platform
Patch URL
Windows Server 9.21.624 p7
HP Itanium Server 9.21.624 p7
HP Parisc Server 9.21.624 p7
Linux Server 9.21.624 p7
Solaris Server 9.21.624 p7
AIX Server 9.21.624 p7
SM 9.21P7 Web Tier
Patch URL
Web Tier 9.21.624 p7
SM 9.21AP3 Applications
Patch URL
Applications 9.21 ap3
SM 7.11P20 Server platform
Patch URL
Windows Server 7.11.604 p20
HP Itanium Server 7.11.604 p20
HP Parisc Server 7.11.604 p20
Linux Server 7.11.604 p20
Solaris Server 7.11.604 p20
AIX Server 7.11.604 p20
SM 7.11P20 Web Tier
Patch URL
Web Tier 7.11.604 p20
SM 7.11AP3 Applications
Patch URL
Applications 7.11 ap3
SC6.2.8.12 Server platform
Patch URL
Aix Server
HP Itanium Server
HP parisc Server
Linux Server
Solaris Server
Windows Server
SC6.2.8.12 Web Tier
Patch URL
Web Tier

Version:1 (rev.1) - 14 August 2013 Initial release
Version:2 (rev.2) - 25 September 2013 added v9.20 and v7.10 to list of impacted versions

Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HP Services support channel. For other issues about the content of this Security Bulletin, send e-mail to

Report: To report a potential security vulnerability with any HP supported product, send Email to:

Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via Email:

Security Bulletin Archive: A list of recently released Security Bulletins is available here:

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX

©Copyright 2013 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.