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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02994661

Version: 2

Advisory: (Revision) ProLiant BL465c G7 Servers - A Limited Number of ProLiant BL465c G7 Server Blades May Be Unable to Flash the System ROM to a Later Version
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-12-18

Last Updated: 2013-12-18


DESCRIPTION

Document Version
Release Date
Details
2
12/18/2013
Updated the Resolution section with additional links
1
09/01/2011
Original document release

On a very limited number of ProLiant BL465c G7 server blades, when an attempt is made to flash the System ROM to a later version, the message, Reprogramming…..Flash Programming failed will be displayed , and the attempt will be unsuccessful.

SCOPE

A very limited number of ProLiant BL465c G7 server blades with a CPLD code prior to version 14.

RESOLUTION

To correct this issue, update to System Programmable Logic Device Version 15 for the ProLiant BL465c G7 as shown below. The Smart Components are available as follows:

Linux Smart Component:

ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw/p1156006652/v71524

Windows Smart Component:

ftp://ftp.hp.com/pub/softlib2/software1/sc-windows-fw/p919033972/v71525

AND

Ensure that the server is running the latest available version of HP Integrated Lights-Out 3 (iLO 3) Firmware, available here:

Perform the following steps to obtain the latest iLO 3 firmware version:

  1. Click on the following link:

    http://www.hp.com/support/iLO3

  2. Select the appropriate operating system.
  3. Click on "Firmware - Lights-Out Management."
  4. Locate, download, and install iLO 3 Firmware Version 1.20 (or later).

Perform the following:

  1. Power the server blade OFF.
  2. Update iLO 3 to firmware version 1.20 (or later).
  3. Update to the Service Pack for ProLiant (HP SPP) Version 2012.02
  4. Reseat the server blade.
  5. Power the server ON and update the CPLD, available at the links above. If the update fails, perform the steps again. If the update fails a second time, contact HP Support to replace the System Board:

In North America, contact Customer Support at 1-800-334-5144

OR

For Customer Support outside of North America, click on the following URL for a list of Customer Support Centers and appropriate phone numbers:

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP ProLiant BL465c G7 Server Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02994661
©Copyright 2013 Hewlett-Packard Development Company, L.P.
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