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Advisory: (Revision) HP System Health Application and Command Line Utilities (Hp-Health) - Uncorrectable Memory Errors Are Not Detected During POST on HP ProLiant Gen8 Servers Running the Hp-Asrd Service

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03325226

Version: 2

Advisory: (Revision) HP System Health Application and Command Line Utilities (Hp-Health) - Uncorrectable Memory Errors Are Not Detected During POST on HP ProLiant Gen8 Servers Running the Hp-Asrd Service
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-01-24

Last Updated: 2014-01-24


DESCRIPTION

Document Version
Release Date
Details
2
01/24/2014
Updated Resolution section with permanent fix, updated version of the HP System Health Application and Command Line Utilities for Linux.
1
05/09/2012
Original Document Release.

On an HP ProLiant Gen8 server running Red Hat Enterprise Linux or SUSE Linux Enterprise server, uncorrectable memory errors will not be detected during the Power-On Self-Test (POST) and will not be logged in the Integrated Management Log (IML) when the hp-asrd service is running. When this occurs, the server will unexpectedly reboot without any warning.

The hp-asrd service (packaged in the HP System Health Application and Command Line Utilities driver for Linux - hp-health) uses the iLO Application Watchdog timer ports to configure the watchdog functionality. The hp-asrd service is incorrectly writing to the timer ports, preventing the System ROM from sourcing the uncorrectable memory error.

SCOPE

Any HP ProLiant Gen8 server running Red Hat Enterprise Linux 5, Red Hat Enterprise Linux 6, SUSE Linux Enterprise Server 10, or SUSE Linux Enterprise Server 11 with the hp-asrd service running.

RESOLUTION

For the following HP ProLiant Gen8 servers, this is resolved in HP System Health Application and Command Line Utilities for Linux version 9.10.

  • HP ProLiant DL380e Gen8 server
  • HP ProLiant DL360e Gen8 server
  • HP ProLiant BL465c Gen8 server blade
  • HP ProLiant BL420c Gen8 server blade
  • HP ProLiant ML350e Gen8 server
  • HP ProLiant DL385p Gen8 server

Perform the following steps to obtain the latest version of the HP System Health Application and Command Line Utilities:

  1. Click on the following URL:

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

  2. Select Drivers & Downloads
  3. Enter the server in the "Find by product" field and click on search.
  4. Select the appropriate Linux operating system.
  5. Select the category Software - System Management .
  6. Select the Download button next to HP System Health Application and Command Line
    Utilities Version 9.10 (or later).


As a workaround, stop the hp-asrd service by typing the following command:

service hp-asrd stop



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant DL360e Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant ML350e Gen8 Server
Operating Systems Affected: Red Hat Enterprise Linux 5 (x86), Red Hat Enterprise Linux 5 (x86-64), Red Hat Enterprise Linux 6 (x86), Red Hat Enterprise Linux 6 (x86-64), SUSE Linux Enterprise Server 10 (AMD64/EM64T), SUSE Linux Enterprise Server 10 (x86), SUSE Linux Enterprise Server 10 (x86-64), SUSE Linux Enterprise Server 11 (AMD64/EM64T), SUSE Linux Enterprise Server 11 (x86), SUSE Linux Enterprise Server 11 (x86-64)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03325226
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