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HP PCs - Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8)

This document pertains to HP and Compaq computers that came with Windows 8.

This document describes how to create recovery media that you can use to restore your computer to its original condition in case of a major problem with your computer.

HP strongly recommends that you create recovery discs or create a recovery USB flash drive as soon as you receive your computer. If your HP computer with Windows 8 does not have the HP recovery program, or if the recovery disc set or USB drive was not created before the recovery partition was damaged or erased, you will need to find a set of the HP recovery discs that match your model number from the Internet or install a new operating system.

HP recovery software allows you to make only one recovery backup . These backup files contain the original operating system, drivers, and application software that shipped with the computer.

View a video on creating system recovery discs in Windows 8

(in English)

Media options: Discs or a USB flash drive

Your computer has two options for creating recovery media: DVD discs or a USB flash drive. Use the option that is most convenient for you.

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Create recovery media for your HP notebook computer

Depending on the type of media you selected, use one of the following sections to create recovery media.

Creating recovery discs

Recovery Media Creation software creates a set of system recovery discs using blank, writable DVDs (DVD-R, DVD-R DL, DVD+R, or DVD+R DL). HP recommends using blank DVD+R discs. Use a name-brand label from a manufacturer you trust, as these recovery DVDs are very important.

  • You need approximately 4 blank DVD+R discs. The Recovery Media Creation software program states how many discs are needed at the beginning of the process.

    NOTE: Only DVD-R, DVD-R DL, DVD+R, or DVD+R DL discs are compatible with the Recovery Media Creation program. The following disc types are not compatible with the Recovery Media Creation program:
    • CDs

    • DVD-RW

    • DVD+RW

    • DVD-RW DL

    • DVD+RW DL

  • The Recovery Media Creation software program allows only one complete set of discs to be created.

  • The Recovery Media Creation software program requires an uncorrupted recovery partition (Recovery Image (D:)) to create a set of discs. Uncorrupted means the recovery partition has not been modified or removed.

  • The creation process takes about 30 minutes per DVD. The entire recovery set does not need to be created in one session.

  • The Recovery Media Creation software can be aborted at any time, except during the writing (burning) process, by clicking Cancel . The next time the Recovery Media Creation software program is run, it automatically starts where it last stopped.

  • You can use the recovery discs you create on your computer on another computer only if the second computer is the same model as the one that created the recovery discs.

Follow these steps to create a recovery disc set:

  1. Disconnect from the Internet and close all other programs. Creating recovery discs is a resource-intensive process. You should not use your computer for other work while the computer is creating recovery discs.

  2. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.

    Figure 1: Searching for Recovery

    Search results for Recovery
  3. Click Recovery Manager from the list of results.

    Recovery Manager opens.

  4. Under I'd like to take precautions , click Recovery Media Creation .

    Figure 2: Recovery Media Creation

    Recovery Media Creation
    NOTE: If Recovery Manager sends the following message, a recovery image has already been created. Due to license restrictions, only one set of recovery media can be created. If the first recovery disc set is incomplete or damaged and this message opens, use another method to obtain new discs.

    Figure 3: Recovery media already created message

    The error message indicating that a recovery media set has already been created
  5. In the warning screen that appears, click I Accept , then Continue .

    Figure 4: Recovery media creation warning

    Recovery media creation warning
  6. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .

    The computer prompts you to insert a CD, DVD, or USB flash drive and displays the number of discs you will need.

  7. Click DVD or DVDDL, insert the DVD or DVDDL, and then click Yes .

    Figure 5: Insert discs

    Insert DVD selection, with Yes encircled in red
  8. The computer prepares the data to write to the disc, burns the data to the disc, then verifies the disc.

    CAUTION: Cancelling the write process in the middle might result in a corrupted and unusable disc. Before cancelling, wait until the disc has completed its write and verification process and prompts for the next disc.

    Figure 6: Preparing data to burn to disc

    Preparing data to burn to disc

    Figure 7: Burning data to the disc

    Burning data to the disc

    Figure 8: Verifying the disc

    Verifying the disc
  9. The computer prompts you to remove and label the first disc. Click OK , then insert the next disc.

  10. The computer prepares, burns, and verifies each disc until the burning process is complete. Click OK .

    Figure 9: Recovery discs created successfully

    Recovery discs created successfully
  11. Click Finish to close the recovery disc creation program.

  12. Be sure all discs are marked appropriately, and save them in a safe place.

    CAUTION: It is important to protect the discs you created. Store these discs in a safe dark place away from sunlight.
  13. If you attempt to create another set of recovery media after successfully creating one set of discs, a screen displays stating only one recovery set is allowed. Your only choice is to click OK and exit the program. If the first recovery disc set is incomplete or damaged and this message opens, use another method to obtain new recovery media.

Saving a recovery image to a USB flash drive

Follow these steps to save a recovery image to a USB flash drive.

Before you start

  • Use a blank USB flash drive with at least 32 GB of memory. HP recommends using a name brand from a manufacturer you trust.

  • The media creation software allows only one system image to be created. If you created a set of recovery discs, you can not create a system image on a USB drive.

  • The media creation software requires an uncorrupted recovery partition (FACTORY_IMAGE D:). Uncorrupted means that the recovery partition has not been modified or removed.

  • The image creation process takes about 30 minutes.
  1. Disconnect from the Internet and close all other programs. Creating recovery media is a resource-intensive process. You should not use your computer for other work while the computer is creating recovery media.

  2. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.

    Figure 10: Searching for Recovery

    Search results for Recovery
  3. Under I'd like to take precautions , click Recovery Media Creation .

    Figure 11: Recovery Media Creation

    Recovery Media Creation
    NOTE: If Recovery Manager sends the following message, a recovery image has already been created. Due to license restrictions, only one set of recovery media can be created. If the first recovery media set is incomplete or damaged and this message opens, use another method to obtain new media.

    Figure 12: Recovery media already created message

    The error message indicating that a recovery media set has already been created
  4. In the warning screen that appears, click I Accept , then Continue .

    Figure 13: Recovery media creation warning

    Recovery media creation warning
  5. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .

  6. The computer prompts you to insert a CD, DVD, or USB flash drive. Insert the USB flash drive into an unused USB port, then click Yes .

    Figure 14: Insert USB

    Insert USB selection, with Yes encircled in red
    NOTE: USB flash drive drives with the "Designed for Windows 8" logo cannot be used. These drives do not appear in Windows as external storage media.
  7. Follow the on-screen instructions to save the recovery image to the USB flash drive.

  8. Click Finish to close the recovery image creation program.

  9. Store the USB flash drive in a safe, protected place.

  10. If you attempt to save another recovery image to a USB flash drive after successfully saving one recovery image, a screen displays stating that only one recovery set is allowed. The only choice is to click OK and exit the program.

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Create recovery media for your HP desktop computer

Depending on the type of media you selected, use one of the following sections to create recovery media.

Creating recovery discs

Follow these steps to create a recovery disc set.

Recovery Media Creation software creates a set of system recovery discs using blank, writable DVDs (DVD-R, DVD-R DL, DVD+R, or DVD+R DL). HP recommends using blank DVD+R discs. Use a name-brand label from a manufacturer you trust, as these recovery DVDs are very important.

  • You need approximately 4 blank DVD+R discs. The Recovery Media Creation software program states how many discs are needed at the beginning of the process.

    NOTE: Only DVD-R, DVD-R DL, DVD+R, or DVD+R DL discs are compatible with the Recovery Media Creation program. The following disc types are not compatible with the Recovery Media Creation program:
    • CDs

    • DVD-RW

    • DVD+RW

    • DVD-RW DL

    • DVD+RW DL

  • The Recovery Media Creation software program allows only one complete set of discs to be created.

  • The Recovery Media Creation software program requires an uncorrupted recovery partition (Recovery Image (D:)) to create a set of discs. Uncorrupted means the recovery partition has not been modified or removed.

  • The creation process takes about 30 minutes per DVD. The entire recovery set does not need to be created in one session.

  • The Recovery Media Creation software can be aborted at any time, except during the writing (burning) process, by clicking Cancel . The next time the Recovery Media Creation software program is run, it automatically starts where it last stopped.

  • You can use the recovery discs you create on your computer on another computer only if the second computer is the same model as the one that created the recovery discs.

NOTE: Use DVD+R discs if your disc drive supports the DVD+R format. CDs and DVD-RW/DVD-RW discs are not compatible with the Recovery Media Creation program.
NOTE: If drive encryption software is running while creating discs, file verification errors can occur. If you are using drive encryption software, such as bitlocker , disable drive encryption before creating your discs.
NOTE: Your computer screens might vary slightly from the screens shown below.

Follow these steps to create a recovery disc set:

  1. Disconnect from the Internet and close all other programs. Creating recovery discs is a resource-intensive process. You should not use your computer for other work while the computer is creating recovery discs.

  2. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.

    Figure 15: Searching for Recovery

    Search results for Recovery
  3. Under I'd like to take precautions , click Recovery Media Creation .

    Figure 16: Recovery Manager: Recovery Media selection

    Recovery Manager screen with Recovery Media Creation selected
    NOTE: If Recovery Manager sends the following message, a recovery image has already been created. Due to license restrictions, only one set of recovery media can be created. If the first recovery disc set is incomplete or damaged and this message opens, use another method to obtain new discs.

    Figure 17: Recovery media already created message

    The error message indicating that a recovery media set has already been created
  4. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .

  5. In the Recovery Media Creation window, select Create recovery media using blank DVD(s) . Then click Next to continue.

    Figure 18: Recovery Media Creation welcome screen

    Illustration: Recovery Media Creation welcome screen
  6. The Recovery Media Creation window lists the number of discs needed to create your set of recovery discs.

    Figure 19: Number of discs needed

    The Recovery Media Creation screen, with the number of discs required to create a set of recovery discs highlighted

    Obtain the same number of blank DVDs as shown in the window and label them, according to their disc number, using a permanent marker.

    For example, if your recovery requires 5 discs, mark the first disc 1 of 5 and the second 2 of 5 , and so on.

  7. Insert the first blank DVD. Click Next to continue.

    Figure 20: Recovery Media Creation: Number of discs needed

    The Recovery Media Creation screen, with Next encircled in red
  8. A verification window opens, showing the disc type and the number of discs needed. Click Next .

    Figure 21: Type of disc inserted

    The disc verification window, with Next encircled in red
  9. The Recovery Media Creation window opens and displays the status of the following processes:

    • Collecting files - The program collects needed files from the recovery partition.

    • Writing files - The program burns the first disc.

    • Verifying disc - The program verifies the contents of each disc.

      Figure 22: Recovery Media Creation status screen

      Illustration: Recovery Media Creation status screen
      CAUTION: Canceling the write process in the middle might result in a corrupted and unusable disc. Before canceling, wait until the disc has completed its write and verification process and prompts for the next disc.
    NOTE: If the disc creation process cancels automatically while collecting files, temporarily disable Windows User Account Control .
  10. Wait for a message stating that disc creation was successful.

    When the disc is created, the disc is automatically ejected.

    Figure 23: Recovery Media Creation: Disc creation successful

    Disc creation success screen
  11. If prompted for another disc, insert it into the disc tray or slot.

    The same process begins for Disc 2 and subsequent discs, if they are required. With the successful burning of each disc, a Disc creation successful message displays and the disc is automatically ejected, allowing you to retrieve the disc.

  12. Continue creating discs until Recovery Media Creation has successfully created all recovery discs. Click Next .

  13. Recovery Manager displays a message indicating the program was successful. Click Finish .

    Figure 24: Recovery disc creation complete

    Recovery Disc Creation complete message

Resolving disc verification failures

If the computer ejects a disc and a disc verification error message displays, the disc burn on that disc was unsuccessful. Do not exit from the system recovery disc process. Instead, insert another disc to complete the disc creation process. If the error occurs again, use a different brand of writable disc.

Saving a recovery image to a USB flash drive

This section describes how to save a recovery image to a USB flash drive.

Before you start

The following is a list of features and important information:

  • Use blank USB flash drive no greater than 32GB. HP recommends using a name brand from a manufacturer you trust.

  • The media creation software allows only one system image to be created. If you created a set of recovery discs, you can not create a system image on a USB drive.

  • The media creation software requires an uncorrupted recovery partition (FACTORY_IMAGE D:). Uncorrupted means that the recovery partition has not been modified or removed.

  • The image creation process takes about 30 minutes.
NOTE: If drive encryption software is running while creating this media, file verification errors can occur. If you are using drive encryption software, such as bitlocker , disable drive encryption before creating the media.
  1. Disconnect from the Internet and close all other software.

  2. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.

    Figure 25: Searching for Recovery

    Search results for Recovery
  3. Under I'd like to take precautions , click Recovery Media Creation .

    Figure 26: Recovery Manager: Recovery Media selection

    Recovery Manager screen with Recovery Media Creation selected
    NOTE: If Recovery Manager sends the following message, a recovery image has already been created. Due to license restrictions, only one set of recovery media can be created. If the first recovery disc set is incomplete or damaged and this message opens, use another method to obtain new discs.

    Figure 27: Recovery media already created message

    The error message indicating that a recovery media set has already been created
  4. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .

  5. Select Create recovery media with a USB flash drive , and click Next to continue.

    Figure 28: Recovery Media Creation welcome screen

    Recovery Media Creation welcome screen
  6. To indicate where the recovery media is to be created, insert a USB flash drive into one of the USB ports on the computer.

    NOTE: USB flash drive drives with the "Designed for Windows 8" logo cannot be used. These drives do not appear in Windows as external storage media.

    Figure 29: Insert a USB flash drive

    Insert a USB flash drive
  7. A verification window opens, showing the locations for removable disks. Select the location for your USB drive, and then click Next .

    Figure 30: USB flash drive location

    USB flash drive location
  8. A Recovery Manager message opens stating that the flash drive will be formatted. Click OK to format the USB flash drive and continue.

    NOTE: Formatting this flash drive deletes any files on the drive.

    Figure 31: Verification message

    Verification message
  9. Wait while the software creates your recovery media.

    Recovery image creation happens in two stages:

    First, the software copies the files to the USB flash drive.

    Second, the software verifies the files that files were copied successfully. A screen displays for each process.

  10. Click Finish when Recovery Manager has successfully created the recovery media.

    Figure 32: Recovery disc creation complete

    Recovery Disc Creation complete message
  11. Store the USB flash drive in a safe, protected place.

  12. If you attempt to save another recovery image to a USB flash drive after successfully saving one recovery image, a screen displays stating that only one recovery set is allowed. The only choice is to click OK and exit the program.

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