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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03747345

Version: 5

Advisory: (Revision) SPP HOT FIX - HP Integrity, HP ProLiant, HP Storage Systems - FIRMWARE UPGRADE REQUIRED for Specific SAS Hard Drive Models to Prevent a Rare Data Compare Issue
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-01-06

Last Updated: 2014-01-06


DESCRIPTION

Document Version
Release Date
Details
5
01/06/2014
Updated the corrected firmware versions for SAS hard drive models EG0300FBVFL, EG0450FBDBT, EG0450FBVFM, EG0600FBDBU, EG0600FBVFP, and EG0900FBVFQ to Firmware Version HPD9 (or later), and for hard drive models MB2000FBUCL and MB3000FBUCN to Firmware Version HPDA (or later).
4
11/18/2013
Added the HP 3PAR StoreServ File Controller, HP StoreEasy 1830, HP StoreEasy 3830, HP StoreEasy 5530, HP X1600 G2, HP X1800 G2, HP X1800SB G2, HP X3800 G2, HP X3800SB G2, and HP X5000 G2 to Platforms Affected.
3
05/23/2013
Removed SAS drive model EG0300FARVV from the Scope and Resolution and replaced it with SAS drive model DG0300FARVV.
2
05/10/2013
Updated the corrected version of firmware components for HP SAS hard drive models EG0300FBDBR, EG0450FBDBT, and EG0600FBDBU to version HPDA (B).
IMPORTANT: Firmware components version HPDA for HP SAS hard drive models EG0300FBDBR, EG0450FBDBT and EG0600FBDBU were removed from hp.com and will be replaced by version HPDA (B), which is expected to be available for download by Monday, May 13, 2013. If you have installed version HPDA on these hard drive models, you do not need to install version HPDA (B). If you downloaded components for these hard drive models PRIOR to May 13, please check the installed firmware version of these hard drives to verify that version HPDA is installed. If this version is not installed, please download and install version HPDA (B).
Also added affected HP Integrity systems to the Scope and navigation to Integrity system downloads to the Resolution.
1
04/26/2013
Original Document Release.
IMPORTANT : The hard drive firmware updates in the Resolution section below are considered a critical fix and are required to prevent the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in stale data being sent from the hard drive cache to the controller, resulting in data corruption. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

The specific HP SAS hard drive models listed in the Scope section (below) could potentially encounter a rare data compare issue that can lead to stale (out of date) data being written to the drive, which can result in unexpected data being returned during subsequent read requests.

This issue has only been observed in a lab environment under firmware stress test conditions, and has not been reported to date in a customer environment.

SCOPE

Any HP Integrity, HP ProLiant, or HP Storage system configured with any of the following HP SAS drive models running an affected version of the drive firmware, as listed in Table 1 below.

Note : The Option Kits listed in Table 1 do not necessarily contain affected drive models. Multiple Option Kit numbers may be used for each drive model, and multiple drive models may be used for each Option Kit. Only the drive models themselves are affected by this issue.

Drive Model
Drive Description
Option Kit
Number
Affected
Firmware
Version
DG0146BAMYQ
HP 146GB 3Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
431958-B21
418367-B21
Earlier than
HPDG
DG0146FARVU
HP 146GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
507125-B21
431958-B21
418367-B21
Earlier than
HPDG
DG0300BAMYR
HP 300 GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
492620-B21
Earlier than
HPDG
DG0300FARVV
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
507127-B21
537809-B21
Earlier than
HPDG
EF0300FATFD
HP 300GB 6Gb/sec SAS 15K RPM 3.5-inch (LFF) Hard Drive
431950-B21
516824-B21
516814-B21
416127-B21
585980-B21
AP870A
Earlier than
HPDB
EF0450FATFE
HP 450GB 6Gb/sec SAS 15K RPM 3.5-inch (LFF) Hard Drive
516816-B21
454232-B21
652615-B21
454234-B21
516826-B21
AP871A
Earlier than
HPDB
EF0600FATFF
HP 600GB 6Gb/sec SAS 15K RPM 3.5-inch (LFF) Hard Drive
516828-B21
656620-B21
574758-B21
516830-B21
AP872A
Earlier than
HPDB
EG0146FAWJC
HP 146GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
507125-B21
431958-B21
418367-B21
Earlier than
HPDG
EG0300FAWJD
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
507127-B21
Earlier than
HPDG
EG0300FBDBR
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
507127-B21
574879-B21
652564-B21
AP875A
Earlier than
HPDA
EG0300FBVFL
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
574879-B21
652564-B21
Earlier than
HPD9
EG0450FBDBT
HP 450GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
581284-B21
652572-B21
AW612A
Earlier than
HPDA
EG0450FBVFM
HP 450GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
652572-B21
Earlier than
HPD9
EG0600FBDBU
HP 600GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
581286-B21
642114-B21
652583-B21
590698-B21
AW611A
Earlier than
HPDA
EG0600FBVFP
HP 600GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
642114-B21
652583-B21
Earlier than
HPD9
EG0900FBVFQ
HP 900GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
652589-B21
619291-B21
Earlier than
HPD9
EH0072FARWC
HP 72GB 6Gb/sec SAS 15K RPM 2.5-inch (SFF) Hard Drive
512545-B21
652597-B21
Earlier than
HPDD
EH0146FARWD
HP 146GB 6Gb/sec SAS 15K RPM 2.5-inch (SFF) Hard Drive
512547-B21
652605-B21
Earlier than
HPDD
MB2000FBUCL
HP 2TB 6Gb/sec SAS 7.2K RPM 3.5-inch (LFF) Hard Drive
652757-B21
507616-B21
Earlier than
HPDA
MB3000FBUCN
HP 3TB 6Gb/sec SAS 7.2K RPM 3.5-inch (LFF) Hard Drive
652766-B21
QR479A
Earlier than
HPDA

Table 1: Affected HP SAS Hard Drive Models and Firmware Versions

RESOLUTION

To ensure that stale data is not written to the drive due to this issue, upgrade to the appropriate HP SAS hard drive firmware version, as listed in Table 2 below, which can be located for download using the navigation steps that follow:

Drive Model
Drive Description
Corrected
Firmware
Version
DG0146BAMYQ
HP 146GB 3Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDG
(or later)
DG0146FARVU
HP 146GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDG
(or later)
DG0300BAMYR
HP 300 GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDG
(or later)
DG0300FARVV
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDG
(or later)
EF0300FATFD
HP 300GB 6Gb/sec SAS 15K RPM 3.5-inch (LFF) Hard Drive
HPDB
(or later)
EF0450FATFE
HP 450GB 6Gb/sec SAS 15K RPM 3.5-inch (LFF) Hard Drive
HPDB
(or later)
EF0600FATFF
HP 600GB 6Gb/sec SAS 15K RPM 3.5-inch (LFF) Hard Drive
HPDB
(or later)
EG0146FAWJC
HP 146GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDG
(or later)
EG0300FAWJD
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDG
(or later)
EG0300FBDBR
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDA
(or later)
EG0300FBVFL
HP 300GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPD9
(or later)
EG0450FBDBT
HP 450GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDA
(or later)
EG0450FBVFM
HP 450GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPD9
(or later)
EG0600FBDBU
HP 600GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPDA
(or later)
EG0600FBVFP
HP 600GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPD9
(or later)
EG0900FBVFQ
HP 900GB 6Gb/sec SAS 10K RPM 2.5-inch (SFF) Hard Drive
HPD9
(or later)
EH0072FARWC
HP 72GB 6Gb/sec SAS 15K RPM 2.5-inch (SFF) Hard Drive
HPDD
(or later)
EH0146FARWD
HP 146GB 6Gb/sec SAS 15K RPM 2.5-inch (SFF) Hard Drive
HPDD
(or later)
MB2000FBUCL
HP 2TB 6Gb/sec SAS 7.2K RPM 3.5-inch (LFF) Hard Drive
HPDA
(or later)
MB3000FBUCN
HP 3TB 6Gb/sec SAS 7.2K RPM 3.5-inch (LFF) Hard Drive
HPDA
(or later)

Table 2: Corrected HP SAS Hard Drive Firmware Versions

Locating the Firmware - ProLiant Systems

  1. Go to

    http://www.hp.com/

  2. Select Support & Drivers .
  3. Select Drivers and Software .
  4. For HP ProLiant and HP Storage systems, enter the drive model (for example, "DG0146BAMYQ") for the product and click Search .
    For HP Lefthand P4000 SAN Solution, HP D2000 disk enclosures, and HP D2700 backup systems, enter the model of the system and click Search .
  5. Select the appropriate operating system.
  6. Select either Firmware - SAS Storage Disk .
  7. Download and install the latest version of the firmware.
  8. Reboot the system to complete the upgrade.

Locating the Firmware - Integrity Systems

  1. Go to

    http://www.hp.com/

  2. Select Support & Drivers .
  3. Select Drivers and Software .
  4. For HP Integrity systems, enter the drive model (for example, "DG0146BAMYQ") for the product and click Search .
  5. Select the appropriate operating system.
  6. Select the Current Version (for example,"Hard Disk Drive Firmware Release for HP Integrity Diagnostics - G0300FAWJD_EG0146FAWJC_DG0300FARVV_DG0146FARVU_DG0300BAMYR_DG0146BAMYQ" - Version HPDG 25 Apr 2013).
  7. Download the Release Notes for installation details.

Note: The Integrity offline tool, referred to as ODE + DFDUTIL , may be downloaded under the Diagnostic category for the Integrity Server in use.

Locating the Firmware - Other HP Systems

  1. Go to

    http://www.hp.com/

  2. Select Support & Drivers .
  3. Select Drivers and Software .
  4. Enter the model of the system and click Search .
  5. Select the appropriate operating system.
  6. Select Firmware - SAS Storage Disk .
  7. Download and install the latest version of the firmware.
  8. Reboot the system to complete the upgrade.

These Smart Components are Hot Fixes for the following versions of the HP Service Pack for ProLiant (SPP):

  • SPP 2013.02.0
  • SPP 2012.10.0
  • SPP 2012.08.0
  • SPP 2012.06.0 (B)
  • SPP 2012.02.0

These Hot Fixes can be downloaded from the affected SPP Hot Fixes and Advisories web page which can be accessed by selecting SPP Release Archive at http://www.hp.com/go/spp/download .



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP SAS hard drives, use the following search string:

+Advisory -"Software and Drivers" +HP +"SAS Hard Drive"


Hardware Platforms Affected: HP 3PAR StoreServ File Controller, HP 50 Modular Smart Array, HP 70 Modular Smart Array, HP D2700 Disk Enclosure(Standard HP Product), HP Integrity BL860c Server Blade, HP Integrity BL860c i2 Server Blade, HP Integrity BL870c Server Blade, HP Integrity BL870c i2 Server Blade, HP Integrity BL890c i2 Server Blade, HP Integrity Superdome sx2000 Server(Standard HP Product), HP Integrity rx2660 Servers, HP Integrity rx2800 i2 Server, HP Integrity rx3600 Server, HP Integrity rx6600 Server, HP Integrity rx7640 Server(Standard HP Product), HP Integrity rx8640 Server(Standard HP Product), HP LeftHand P4000 SAN Solutions, HP P2000 G3 MSA Array Systems, HP P2000 G3 SAS MSA Array System Controller(Standard HP Product), HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL120 G7 Server, HP ProLiant DL160 G7 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL180 G7 Server, HP ProLiant DL180se G6 Server, HP ProLiant DL288 G6 Server, HP ProLiant DL2x170h G6 Server(Standard HP Product), HP ProLiant DL320 G6 Server, HP ProLiant DL320 G7 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL388e Gen8 Server, HP ProLiant DL388p Gen8 Server, HP ProLiant DL4x170h G6 Server(Standard HP Product), HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL785 G6 Server, HP ProLiant DL980 G7 Server, HP ProLiant DL985 G7 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML110 G7 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G6 Server, HP ProLiant SL140s Gen8 Server, HP ProLiant SL160s G6 Server, HP ProLiant SL160s Gen8 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server, HP ProLiant SL170s G6 Server(Standard HP Product), HP ProLiant SL170z G6 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 Server, HP ProLiant SL4545 G7 Server, HP ProLiant WS460c G6 Workstation Blade, HP ProLiant WS460c Gen8 Workstation(Standard HP Product), HP StorageWorks 9100 Extreme Data Storage System, HP StoreEasy 1830 Storage(Standard HP Product), HP StoreEasy 3830 Gateway Storage(Standard HP Product), HP StoreEasy 5530 Storage(Standard HP Product), HP StoreVirtual 4000 Storage, HP X1600 G2 Network Storage System(Standard HP Product), HP X1800 G2 Network Storage System(Standard HP Product), HP X1800sb G2 Network Storage Blade, HP X3800 G2 Network Storage Gateway(Standard HP Product), HP X3800sb G2 Network Storage Blade(Standard HP Product)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03747345
©Copyright 2014 Hewlett-Packard Development Company, L.P.
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