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Advisory: SPP Hot Fix - (Revision) HP ProLiant Servers - FIRMWARE UPGRADE RECOMMENDED to Prevent an HP Smart Array P220i/P420i Controller Halt During Power-On Self Test (POST) or Runtime with Lockup Code 0x13 and POST Errors 1783, 1719, 1793, or 1797

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03755983

Version: 2

Advisory: SPP Hot Fix - (Revision) HP ProLiant Servers - FIRMWARE UPGRADE RECOMMENDED to Prevent an HP Smart Array P220i/P420i Controller Halt During Power-On Self Test (POST) or Runtime with Lockup Code 0x13 and POST Errors 1783, 1719, 1793, or 1797
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-06-28

Last Updated: 2013-07-23


DESCRIPTION

Document Version
Release Date
Details
2
06/28/2013
Added "SPP Hot Fix" to the title and added SPP Hot Fix information to the Resolution.
1
05/10/2013
Original Document Release.
IMPORTANT : The HP Smart Array Controller firmware upgrade provided in the Resolution is recommended to prevent the Smart Array Controller from becoming unresponsive during POST or Runtime. HP recommends performing this upgrade at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution could result in the potential for subsequent errors to occur.

The HP ProLiant server models with Embedded Smart Array P220i or P420i Controllers listed under Platforms Affected (below), in the following configuration, may halt during Power-On Self-Test (POST) or runtime with Lockup Code 0x13 . The Lockup Code 0x13 event will be indicated by the appearance of error 1719 during POST. Additionally, the associated errors 1783 , 1793 , or 1797 may appear after restarting the server, during POST.

  • The system is configured with eight (or fewer) direct attached drives.
  • The system is NOT configured with SAS/SATA Solid State Drives (SSDs).
  • The system is NOT configured with a SAS/SATA backplane expander.

When this occurs, access to any attached drives will be lost. If the drives host the operating system, the server may fail to boot, or may halt during operation.

When the server is restarted, the lockup event will be indicated by the following POST error:

  • 1719 - Slot X Drive Array - A controller failure event occurred prior to this power-up. (Previous lock up code = 0x13)

Additionally, the following POST errors may also appear:

  • 1783 - Slot X Drive Array controller failure
  • 1793 - Slot X Drive Array - Data in Write-Back Cache has been Lost
  • 1797 - Slot X Drive Array - Cache Data Backup or Restore Previously Failed or Cache Read Error Occurred and data in Cache has been lost

Note: This issue is more likely to occur when running memory and processor intensive applications, but it can also occur during POST.

SCOPE

Any HP ProLiant server with an Embedded Smart Array P220i or P420i Controller running Smart Array Controller Firmware Version 3.42 (or earlier) that is listed under Platforms Affected (below) in the following configuration:

  • The system is configured with eight (or fewer) direct attached drives.
  • The system is NOT configured with SAS/SATA Solid State Drives (SSDs).
  • The system is NOT configured with a SAS/SATA backplane expander.

RESOLUTION

To prevent the Smart Array Controller unresponsiveness during POST or runtime, upgrade to Smart Array Controller Firmware 3.54 (or later), which can be located for download using the following navigation:

  1. Go to

    http://www.hp.com/

  2. Select Support & Drivers .
  3. Select Drivers and Software .
  4. Enter the Smart Array Controller model (for example, "Smart Array P220i") and click Search .
  5. Select the appropriate operating system.
  6. Select Firmware - Storage Controller .
  7. Download and install * RECOMMENDED * Online ROM Flash Component - Smart Array P220i, P222, P420i, P420, P421, P721m, and P822 Firmware Version 3.54 (or later).
  8. Reboot the system to complete the upgrade.

This Smart Component is a Hot Fix for the following version of the HP Service Pack for ProLiant (SPP):

  • SPP 2013.02.0

This Hot Fix can be downloaded from the affected SPP Hot Fixes and Advisories web page which can be accessed by selecting SPP Release Archive at http://www.hp.com/go/spp/download .

If the upgrade to Smart Array Controller Firmware Version 3.54 (or later) did not resolve the problem, contact HP Customer Support and provide advisory number c03760510 to the support engineer during the call.

Contacting HP Customer Support

  • Customers inside North America should call 1-800-334-5144.
  • Customers outside of North America should go to the following URL to determine the appropriate Customer Support phone number:

http://welcome.hp.com/country/us/en/wwcontact.html



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP Embedded Smart Array P220i or P420i Controllers, use either of the following search strings:

+Advisory +ProLiant -"Software and Drivers" +"Smart Array P220i"

OR

+Advisory +ProLiant -"Software and Drivers" +"Smart Array P420i"


Hardware Platforms Affected: HP ProLiant BL460c Gen8 Server Blade, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL388p Gen8 Server, HP Smart Array P220i Controller(Standard HP Product), HP Smart Array P420i Controller(Standard HP Product)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03755983
©Copyright 2013 Hewlett-Packard Development Company, L.P.
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